Ridelo-Ehailing (Pvt.) Ltd.
Effective: October 2025
This Privacy Policy applies to all users of the Ridelo Platform, including:
Riders (Users) requesting rides
Drivers providing transport services
Agents recruiting and managing drivers
It covers Ridelo’s mobile applications, websites, and all related services.
Your use of the Ridelo Platform is also governed by our Terms of Service and Wallet Functionality & Usage Policy.
Account Registration: Name, mobile number, email, password, and payment details.
Driver & Agent Verification: CNIC, driver’s license, vehicle and insurance details, tax ID, and address.
Wallet Operations: Transaction IDs, top-up records, withdrawal requests, referral or promo activity.
Emergency Contacts: Optional contact access for SOS/emergency purposes (permission-based).
Ratings & Feedback: Reviews, complaints, and service ratings.
Customer Support: Any content shared via in-app chat, email, or call support.
Location Data:
Riders – location from ride request until completion.
Drivers – continuous GPS when the app is active, including post-ride safety monitoring.
Usage Data: Ride history, feature usage, and referral or promo engagement.
Device & Network Data: IP address, OS version, model, browser type, device ID, and mobile network.
Communication Metadata: Duration and timing of in-app calls/SMS (content recorded only with consent).
Cookies & Analytics: We use cookies and analytics tools (e.g., Google Analytics, Firebase) for diagnostics and personalization.
Verification Sources: NADRA, traffic police, or licensed verification vendors.
Payment Gateways: Secure processors for wallet top-ups, withdrawals, and ride settlements.
Marketing & Referral Partners: Campaign engagement and referral tracking.
Enterprise Clients: Information shared by organizations using business accounts.
Legal & Regulatory Sources: Data received from government or law-enforcement requests.
We process your information to:
Match Riders with Drivers
Process payments, top-ups, and wallet transactions
Maintain referral, promo, and commission ledgers
Display ride and transaction histories
Verify identity and prevent fraud
Enforce KYC, AML/CFT, and local transport regulations
Monitor activity to prevent wallet misuse
Analyze service quality and performance
Conduct surveys and feature testing
Provide localized offers and promotions
Respond to tickets and refund requests
Communicate through in-app chat, SMS, email, or calls
Fulfill court orders and government requests
Retain records for tax, accounting, and compliance purposes
Riders → Drivers: name, photo, pickup/destination, rating
Drivers → Riders: name, vehicle details, live location, rating
Phone numbers are never shared directly; communication occurs via in-app channels only.
Shared with:
Verification and background-check providers
Payment processors and licensed gateways
Insurance and emergency-response partners
Marketing and analytics platforms (Google, Meta, Firebase)
May disclose to: law enforcement or regulators (e.g., PTA, SECP, FBR, SBP, Transport Departments) to investigate fraud or illegal activity.
If Ridelo undergoes a merger, acquisition, or sale, data may transfer under the same privacy protections.
Stored on secure servers with restricted access
CNIC, GPS, wallet and payment data encrypted
Retained typically for 5–7 years or as legally required
All payment flows via PCI-DSS-compliant gateways
You may:
Access and correct personal data
Request account deletion (subject to legal retention)
Opt-out of marketing messages
Contact our Data Protection Officer (DPO):
📩 compliance@ridelo.asia
📞 +92 3111 444 281
All wallet transactions are securely logged within Ridelo
Wallet balances are non-transferable outside the app
No interest, credit, or lending features
Full bank card details are never stored
Compliance with SBP and FBR digital-payment regulations
Ridelo does not collect data from individuals under 13 years of age. If such data is identified, it will be deleted immediately.
Our app may link to third-party sites or use SDKs (e.g., Google Maps, Firebase). Please review their own privacy policies.
We may update this Policy to reflect changes in law or practice. You’ll be notified via app notice or email before material changes.
Latest version: www.ridelo.asia/privacy
Ridelo-Ehailing (Pvt.) Ltd.
P-10, Cheenab Market, Susan Road, Block Z, Madina Town, Faisalabad 38000, Pakistan
📧 compliance@ridelo.asia
📞 +92 3111 444 281
✅ Acknowledgment
By using Ridelo, you confirm that you have read and agree to this Privacy Policy and the use of data as described.